Why MSP?
Everything that is included in our MSP
Network Assessment
A review of your organization’s existing IT infrastructure, management, security, processes, and performance to identify opportunities for improvement and get a comprehensive view of the state of your IT
Network Inventory
A complete listing of all of your Network hardware.
Firewall Penetration Testing
An authorized simulated attack on a computer system that looks for security weaknesses, potentially gaining access to the system’s features and data.
Remote Desktop Monitoring
Software will be installed that monitors the health of your system and alerts Ace Tech if there is a problem.
Hardware & Software Audits
A report that provides a listing of all of your PCs, Servers, and software.
Performance & Preventive Maintenance Reports
Monthly reports that detail the current health of your workstations and servers.
LogMeIn Pro Remote Control
Software that will allow Ace Tech to remote in to your computer and provide support.
Remote Remediation
For all devices support will be remediated remotely through our trained and certified help desk.
Onsite Remediation for Software
For software any issues that cannot be remediated remotely a technician will come on site.
Onsite Remediation for Ace Tech Hardware
For software any issues that cannot be remediated remotely a technician will come on site.
Unlimited 24/7 Helpdesk
For all devices support will be available 24/7.
Quarterly In-Person Review
Each quarter we will schedule an onsite appointment to perform a review of changes in the network, remote and onsite services performed and billing statements since the last review.
Free E-Cycling
We will e-cycle any equipment including destruction of hard drives at the client’s request.
Loaner Equipment for Emergencies
In an emergency we have equipment available to be loaned to the client
Virtual CIO
We will handle vendor negotiation and recommendation for each project
Antivirus/Anti-Malware License
An Anti-Virus and Anti-Malware license is provided and maintained for each device.
Antivirus/Anti-Malware Management and Reporting
A monthly report will be provided that shows you the status of your Ani-Virus and Anti-Malware and any problems.
Remote Setup
Remote setup of customer provided equipment
Onsite Setup of Ace Tech Hardware
Onsite setup of Ace Tech provided equipment
2,400 preconfigured monitoring rules through our proprietary
IntelliMon TM software with continuous updates
Intellimon software is constantly monitoring the server and the server’s performance to detect issues before they become a problem.
Automated patching with flexible installation schedule
Patches are automatically installed and we work around any scheduling issue that your business may have.
WSUS Setup and Monitoring
If needed Windows Server Update Services will be installed and monitored monthly to handle patch remediation