Why MSP?

Everything that is included in our MSP

Network Assessment

A review of your organization’s existing IT infrastructure, management, security, processes, and performance to identify opportunities for improvement and get a comprehensive view of the state of your IT

Network Inventory

A complete listing of all of your Network hardware.

Firewall Penetration Testing

An authorized simulated attack on a computer system that looks for security weaknesses, potentially gaining access to the system’s features and data.

Remote Desktop Monitoring

Software will be installed that monitors the health of your system and alerts Ace Tech if there is a problem.

Hardware & Software Audits

A report that provides a listing of all of your PCs, Servers, and software.

Performance & Preventive Maintenance Reports

Monthly reports that detail the current health of your workstations and servers.

LogMeIn Pro Remote Control

Software that will allow Ace Tech to remote in to your computer and provide support.

Remote Remediation

For all devices support will be remediated remotely through our trained and certified help desk.

Onsite Remediation for Software

For software any issues that cannot be remediated remotely a technician will come on site.

Onsite Remediation for Ace Tech Hardware

For software any issues that cannot be remediated remotely a technician will come on site.

Unlimited 24/7 Helpdesk

For all devices support will be available 24/7.

Quarterly In-Person Review

Each quarter we will schedule an onsite appointment to perform a review of changes in the network, remote and onsite services performed and billing statements since the last review.

Free E-Cycling

We will e-cycle any equipment including destruction of hard drives at the client’s request.

Loaner Equipment for Emergencies

In an emergency we have equipment available to be loaned to the client

Virtual CIO

We will handle vendor negotiation and recommendation for each project

Antivirus/Anti-Malware License

An Anti-Virus and Anti-Malware license is provided and maintained for each device.

Antivirus/Anti-Malware Management and Reporting

A monthly report will be provided that shows you the status of your Ani-Virus and Anti-Malware and any problems.

Remote Setup

Remote setup of customer provided equipment

Onsite Setup of Ace Tech Hardware

Onsite setup of Ace Tech provided equipment

2,400 preconfigured monitoring rules through our proprietary
IntelliMon TM software with continuous updates

Intellimon software is constantly monitoring the server and the server’s performance to detect issues before they become a problem.

Automated patching with flexible installation schedule

Patches are automatically installed and we work around any scheduling issue that your business may have.

WSUS Setup and Monitoring

If needed Windows Server Update Services will be installed and monitored monthly to handle patch remediation